Key Highlights of Customer Feedback

1. Feedback via Link

Share a feedback link with any customer — via WhatsApp, SMS, or any other channel. Customers click the link, fill in their feedback, and submit. Simple and accessible from any device.

2. Feedback via QR Code

Customers scan the QR code using their phone camera and are taken directly to the feedback form. No app download needed, no login required — just scan and submit.

3. QR Code in Multiple Sizes

QR codes are available in small, medium, and large sizes — so you can place them wherever it makes sense. Small for table cards, medium for counters, large for walls or standees.

4. Feedback Dashboard

All submitted feedback is collected and displayed in one dashboard. Admins and managers can view every response — what customers said, when they submitted, and any ratings given.

5. Role-Based Access

Only the admin and managers with permission granted by the admin can view customer feedback. Responses are kept private and accessible only to the right people.

How It Works

1. QR code or link is shared with the customer

The business displays the QR code at the table, counter, or exit — or shares the feedback link directly with the customer via WhatsApp or any other channel.

2. Customer scans or clicks

The customer scans the QR code with their phone camera or clicks the shared link. They are taken directly to the feedback form — no app, no login, no friction.

3. Customer submits feedback

The customer fills in their feedback and submits. The response is recorded instantly in the system against the date and time of submission.

4. Admin or manager reviews feedback

The admin or authorized manager opens the feedback dashboard and views all submitted responses — reading what customers said and identifying areas to act on.

Workflow

The business displays a QR code at the table, counter, or exit — available in small, medium, or large size depending on where it is placed. Customers who want to share their experience scan the QR code with their phone or click the shared feedback link sent via WhatsApp or SMS. They are taken directly to the feedback form, fill in their response, and submit — no app, no login, no extra steps. Every submission is recorded instantly in the system with the date and time. The admin or authorized manager opens the feedback dashboard to review all responses — spotting trends, identifying issues, and recognizing what is working well across the business.